foodpanda enhances delivery partners’ work experience with ‘panda cares’

Leading delivery platform foodpanda is doubling down on its commitment to its delivery partners with ‘panda cares’, its flagship programme aimed at uplifting and supporting delivery partners in five core areas: safety, well-being, personal development, community, and welfare perks.

Over the years, foodpanda has through regular dialogue worked closely with its delivery partners in finding ways to best support and enhance their delivery experience. foodpanda has refined its delivery partner initiatives to consistently deliver on what they value. ‘Panda cares’ will house existing and new welfare and engagement initiatives.

The program includes various initiatives focused on the well-being of delivery partners, such as health screenings, mental health assistance programs, insurance, and sporting events. To build a dependable support system, foodpanda has established in-app communication channels and physical rider hubs where delivery partners can share feedback and access resources during severe weather conditions. Welfare perks are also provided, such as fuel subsidies, supermarket vouchers, and discounts on motorbike rentals or mobile network plans, helping alleviate the cost of living for delivery partners.

Safety is also a top priority, with safety training courses provided to ensure delivery partners prioritize their safety on the road. In addition to health and safety, ‘panda cares’ offers personal development opportunities, including upskilling courses, financial literacy workshops, scholarships, and entrepreneurship opportunities. These initiatives support the aspirations of foodpanda’s delivery partners beyond their day-to-day delivery tasks.

“We are committed to creating a positive and supportive environment for our delivery partners, and ‘panda cares’ is a key part of that effort. Through ‘panda cares’, we aim to build a strong community of partners who feel valued and empowered to succeed. As gig work becomes more commonplace, so does our responsibility to enhance their work experience. It’s important that we continually step up the care and support we provide to our frontline heroes,” says Muntaqa Peracha, CEO of foodpanda.

Ensuring the safety and well-being of delivery riders is one of the top priorities at foodpanda. In Pakistan, efforts in this regard include a series of road safety awareness sessions in partnership with Sindh and Punjab traffic police which will continue to be held regularly and expand to other major cities. With ‘panda cares’, foodpanda Pakistan will build on existing efforts to further empower its delivery partners in operating safely and confidently on the roads, ultimately contributing to a safer working environment for all.