NEPRA to Launch “Aasaan Approach” App for Consumer Complaints

The National Electric Power Regulatory Authority (NEPRA) has announced the launch of a new mobile application, “NEPRA Aasaan Approach,” set to be officially unveiled tomorrow.

The app is designed to provide electricity consumers across Pakistan with a user-friendly platform to report and resolve power-related issues efficiently.

According to a NEPRA spokesperson, “The launch of the NEPRA Aasaan Approach app is part of our ongoing commitment to leverage technology to enhance customer service and ensure quick and efficient resolution of consumer grievances.”

The app will streamline the complaint-handling process by offering a multi-channel service delivery system. Consumers can lodge complaints about power outages, overbilling, and other issues through the app, which will then be forwarded to the relevant authorities for swift resolution.

This initiative comes amid widespread consumer dissatisfaction with persistent power outages and the quality of electricity services. The NEPRA Aasaan Approach app aims to provide an accessible and efficient platform for customers to voice their concerns and seek prompt redressal. NEPRA assures that the app will be user-friendly and easy to navigate, allowing consumers to report issues and track the progress of their complaints effectively.