Meezan Bank Opens its First Round-the Clock Assisted Service Center

Meezan Bank, Pakistan’s premier Islamic bank, has inaugurated its first Service Center at Clifton Bridge, Karachi. The Center introduces a customer-focused banking model that combines round-the-clock digital convenience with personalized support.

Strategically located in one of Karachi’s busiest commercial and residential corridors, the Center provides convenient access to banking services for individuals and businesses alike. It is the only banking facility in the industry to offer customers Virtual Teller assistance 24 hours a day, seven days a week, through its Cheque and Cash Deposit Machines, enabling greater accessibility beyond standard branch hours.

At the heart of the Center is Meezan Bank’s Virtual Teller service, a video-based banking solution that connects customers with a centrally located teller through live audio and video. The service provides real-time guidance and enables customers to carry out eligible transactions that would ordinarily require assistance at a branch.

By combining self-service technology with direct access to trained banking professionals, the Virtual Teller service is designed to facilitate faster transactions, reduce waiting times and paperwork, and provide customers with greater control over their banking experience. At the same time, it retains the personalised assistance, reassurance and trust associated with branch banking, allowing customers to complete transactions with confidence at any time.

The inaugural ceremony was attended by the Bank’s President & Chief Executive Officer, Dr. Syed Amir Ali; Chief Operating Officer – Retail & Branch Banking Operations, Mr. Zia Ul Hasan; General Manager and Head of Operations, Mr. Ebrahim Yakoob and other members of the Bank’s senior management.

Self-service facilities include cash withdrawals and deposits, balance inquiries, mini statements and funds transfers within prescribed limits. Customers can also deposit Meezan Bank cheques and other banks’ cheques, encash Meezan Bank cheques and access 24/7 Virtual Teller support. On-site staff are also available to assist customers with product information, digital banking activation, service requests and other banking needs.

The Service Center builds on Meezan Bank’s broader efforts to make banking simpler, more accessible and more responsive to customers’ needs. Through initiatives such as WhatsApp Banking, Cheque & Cash Deposit Machines, Virtual Teller, digital account opening, and enhanced card and lifestyle privileges, Meezan Bank continues to combine digital convenience with personalized service across customers’ financial journeys.