The National Electric Power Regulatory Authority (NEPRA) has confirmed instances of electricity overbilling by all power distribution companies (DISCOs), including K-Electric, for the months of April and June.
NEPRA has called on these companies to provide explanations and has mandated corrective actions.
According to an official notification, NEPRA has instructed all distribution companies to revise consumer bills to reflect the actual units of electricity consumed. The authority noted that consumers were charged more than their actual usage in April and June, which breaches NEPRA’s regulations.
Additionally, NEPRA has directed that late payment surcharges should not be applied to consumers who were affected by the overbilling and have had their bills adjusted. The companies are also required to replace faulty meters immediately to prevent future overbilling and must submit a compliance report within 30 days.
In June, over 300,000 power consumers were shifted out of the protected category due to a new billing system introduced by DISCOs under the Ministry of Energy’s directive. This shift led to inflated electricity bills for these consumers, who previously enjoyed benefits such as subsidized rates or exemptions from price increases.