Wednesday, July 24, 2024

FTO Achieves Record Performance: Decides Rs 17,742.16 Million Refund Claims

The Federal Tax Ombudsman (FTO) has achieved significant milestones in addressing taxpayers’ grievances, processing 8,963 cases with an impressive implementation rate of 94.07% during 2023. This marks a notable improvement from the previous year’s 73.29% implementation rate.

Highlighting these accomplishments, Federal Tax Ombudsman Mr. Asif Mahmood Jah met with President Dr. Arif Alvi at Aiwan-e-Sadr, where he presented FTO’s Annual Report 2023.

- Advertisement -

During the meeting, Mr. Jah briefed President Alvi on FTO’s overall performance and key initiatives aimed at facilitating taxpayers and promptly addressing their complaints against tax officials’ maladministration.

Efforts to enhance outreach included awareness campaigns and the establishment of regional offices across the country. Additionally, Honorary Advisors were appointed abroad to assist overseas Pakistanis in countries such as the USA, Canada, Sweden, UAE, Hong Kong, and the Philippines. Leading businessmen from various Chambers of Commerce and Industries were also appointed as Honorary Advisors to support the business community.

To expedite responses to tax authorities’ maladministration, FTO developed a mobile app allowing complainants to lodge grievances and track their status using mobile devices.

Mr. Jah emphasized that FTO conducted informative training sessions to enhance the professional skills and expertise of Ombudsman institutions nationwide.

- Advertisement -

President Alvi commended FTO’s exceptional performance in processing a record number of cases and providing refunds totaling Rs. 17,742.16 million to taxpayers. He stressed the need to further strengthen the institution, leveraging the latest technology for seamless service delivery and timely resolution of complaints to enhance the country’s tax regime and promote good governance.

Stay updated with the latest and breaking news directly on your mobile phone by joining Headline PK's WhatsApp group!

For the most recent updates, don't forget to follow us on Twitter @Headline_pk. You can also find us on Facebook, Instagram, and YouTube.



Zain is a dynamic business student with a passion for technology that goes beyond the classroom. When he's not immersed in his studies, Zain can be found playing with the latest gadgets, fueled by a genuine curiosity for emerging tech trends. His love for technology extends to his avid reading habits, where he stays updated on the latest advancements and breakthroughs in the tech world. Despite his academic focus, Zain is also an outdoor enthusiast, always ready for an adventure. With several years of experience in writing news, Zain brings a unique blend of business acumen, tech-savviness, and journalistic expertise to any discussion or project.

Latest stories


Highlights of the Week

Engro Fertilizers Launches Rahbar Helpline for Farmer Support and Complaints

Engro Fertilizers Limited, one of the leading fertilizer manufacturers...

5th DIGIBAP Summit 2024: Stakeholders urged to collaborate for enhancing digital supply chain finance

Top representatives from the banking and fintech sectors along...

Afghan Nationals Attack Pakistani Consulate in Frankfurt, Desecrate Flag

Afghan nationals attacked the Pakistani consulate in Frankfurt on...

PM Shehbaz: FBR Uncovers Rs 800Bln Tax Scams in Four Months

Prime Minister Shehbaz Sharif announced that scams amounting to...
Join our Whatsapp Group for Exclusive News!
Join our Whatsapp Group for Exclusive News!