Bank Alfalah has been honored by Pakistan Banking Awards (PBA) with two prestigious accolades: the ‘Best Bank for Digital Excellence’ award for the third ( 3rd) consecutive year and ‘Best Bank for Customer Engagement’ award for the sixth (6th) year.
Bank Alfalah has been recognised for its pursuit of innovation and dedication to transforming its customers’ banking experience. The accolade signifies that the Bank has been serving its customers innovatively through digital banking channels, products, and services.
Bank Alfalah also launched Pakistan’s first digital, instant-processing Cheque Deposit Kiosk (CDK), enabling 24/7 real-time cheque clearing. Using technologies like OCR, biometrics, and machine learning, the CDK automates cheque processing, reducing manual transactions. Small businesses accustomed to using the bank’s Cash Deposit Machines are expected to transition to the CDK, which handles over PKR 500 billion in annual transactions.
Bank Alfalah has also been awarded the ‘Best Bank for Customer Engagement’ for the sixth time since 2016.
Speaking on this auspicious occasion, Atif Bajwa, President and CEO of Bank Alfalah, said, “We are honoured to receive these two distinguished awards at the Pakistan Banking Awards 2024. Being named the ‘Best Bank Digital in Excellence’ award winner for the third consecutive year highlights our relentless pursuit of empowering customers with secure, seamless, and technology-driven solutions that redefine financial convenience in Pakistan’s rapidly evolving digital banking ecosystem. At the same time, receiving our ‘Best Bank for Customer Engagement’ award demonstrates our dedication to customer-centricity.”