Engro Fertilizers Limited, one of the leading fertilizer manufacturers of Pakistan, has introduced the Rahbar Helpline to empower farmers by providing dedicated support and complaint management services.
Accessible via the toll-free number 0800 00110, the Engro Rahbar Helpline ensures seamless communication for farm advisory matters, inquiries, feedback, and complaints related to the non-availability of fertilizer, pricing and product issues. This dedicated call center provides a platform for farmers to voice their concerns and suggestions, equipped with an automated complaint management system and an escalation matrix to ensure every complaint is addressed.
Atif Mohammad Ali, Vice President – Commercial at Engro Fertilizers, commented, “Customer centricity is at the core of Engro Fertilizers’ ethos, driving our continuous improvement and innovation. The Engro Rahbar Helpline exemplifies our commitment to enhancing customer satisfaction and service excellence. This initiative will also support the Government’s efforts to ensure the availability of fertilizers at the right prices, thus, contributing to Pakistan’s enhanced food security.”