Global mobility platform inDrive is transforming the ride-hailing experience in Pakistan by integrating artificial intelligence (AI) into its operations, bringing faster service, smarter tools, and people-first solutions to both drivers and passengers. As the company grows its presence in 20+ cities across Pakistan, including Karachi, Islamabad, Lahore, and Rawalpindi, inDrive’s focus remains clear: to deliver fair, safe, and efficient mobility for all.
inDrive’s AI tools are already making a tangible difference in the day-to-day experience of both drivers and passengers. Driver onboarding, for example, has become significantly faster, with AI helping to verify uploaded documents and review applications for authenticity. These systems not only speed up the approval process but also provide an added layer of fraud prevention, ensuring that only legitimate drivers get on the platform.
On the passenger side, AI powers a more personalized app interface that adapts to each user’s habits, destinations, and preferences – making the booking experience quicker and more intuitive. AI also enhances customer support by helping prioritize urgent requests and speeding up issue resolution, all while ensuring that real people remain at the center of every interaction.
“AI should serve people, not replace them,” said Roman Atachiants, Head of AI and Data Architecture at inDrive. “We’re not just creating better software – we’re building a smarter, people-driven company that’s ready for the future.”
inDrive Pakistan is also exploring new AI capabilities to further protect its community. From real-time document validation to flagging suspicious behavior patterns, AI is being trained to help detect fraud, enhance ride safety, and support the trust and transparency that are central to the inDrive experience. “In Pakistan, safety and trust are top priorities for our users,” said Muhammad Awais, Country Lead at inDrive Pakistan. “We’re using AI not just to improve speed and service, but to make every trip more secure for both passengers and drivers.”
Internally, AI is reshaping how inDrive works behind the scenes. The company has reorganized its systems to ensure that knowledge, files, and workflows are accessible to both teams and AI assistants. These tools support departments in finding accurate, context-rich information, improving collaboration, accelerating decision-making, and supporting a more agile organization overall.
